Cancellation Policy

Effective date: 25th July, 2024

This document is only available in English, the legally binding language for our services. In order to avoid misunderstandings, any translated copies are not valid.

At Pro Education, we strive to provide a seamless and rewarding learning experience for our users. We understand that circumstances may arise where you need to cancel your digital product purchase. Therefore, we have established the following cancellation policy to address your needs:

1. Refund Eligibility:

1.1. Customers are eligible for a full Re-imbursement if they cancel their digital product within one (1) week from the date of purchase.

1.2. Refund requests made after the one-week period will not be eligible for consideration.

2. How to Request a Refund:

2.1. To initiate a refund request, customers must send an email to [email protected] within the one-week period.

2.2. In the email, include your full name, contact information, and the reason for the cancellation.

3. Refund Processing:

3.1. Once we receive your refund request, we will review it and respond within 5 business days.

3.2. If your request is approved, the refund will be processed using the original method of payment within 7 business days.

4. Contact Information:

4.1. For any questions or concerns related to cancellations and refunds, please contact our customer support team at [email protected] .

5. Modification of Policy:

5.1. Pro Education reserves the right to modify or update this cancellation policy at any time. Changes will be effective immediately upon posting on our website. By purchasing an education package from Pro Education, you acknowledge and agree to the terms outlined in this cancellation policy.